Privacy policy.

INTRODUCTION

Balance by Baylee is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, participate in our online memberships, or engage with our services.

By accessing the Balance by Baylee website or enrolling in any of our memberships, you agree to the terms of this Privacy Policy.

WHAT INFORMATION WE COLLECT

When you visit our website, sign up for a membership, or contact us, we may collect the following information:

  • Personal details: Name, email address, contact number, payment details.

  • Account information: Username, password, membership preferences.

  • Health disclosures: Any information you choose to provide regarding your health status or physical conditions (when relevant for participation).

  • Usage data: Information about how you interact with our website and digital content (via cookies, analytics, etc.).

HOW WE USE YOUR INFORMATION

Your personal information is collected and used for the following purposes:

  • To manage your membership and provide access to online classes and resources.

  • To process payments and manage billing.

  • To communicate important updates, schedule changes, or membership-related information.

  • To improve our website, services, and user experience.

  • For customer service and support.

  • For marketing communications, where you have provided consent (you can unsubscribe at any time).

We will never sell or share your personal information with third parties for their marketing purposes.

STORAGE & SECURITY

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your information is stored securely and only accessed by authorised personnel.

Payment transactions are processed securely via trusted third-party payment providers, and Balance by Baylee does not store your credit card information directly.

SHARING INFORMATION

We may share your information with:

  • Third-party service providers (such as payment processors or booking platforms) to deliver our services.

  • Legal authorities if required by law or to protect our rights, safety, or property.

We will never sell your information or share it outside these necessary functions.

COOKIES

Our website may use cookies to enhance your browsing experience and collect usage data. Cookies help us understand how users engage with our content and improve our services. You can disable cookies in your browser settings if you prefer.

SENSITIVE INFORMATION

For the purposes of this Privacy Policy, sensitive information refers to personal details you provide to Balance by Baylee regarding your mental and/or physical health and wellbeing. Balance by Baylee will only collect sensitive information with your consent, unless we are legally required or authorised to collect it without consent.

Sensitive information is collected solely for the purpose of providing you with relevant services, programs, and support. This information will not be shared with third parties without your consent, unless required or authorised by law. Sensitive Information is considered a specific subset of Personal Information under this policy.

The types of sensitive information that may be collected include (but are not limited to):

  • Health conditions or physical limitations.

  • Weight and body measurements (if provided).

  • Medical history.

  • Pregnancy status.

  • Smoking status.

  • Current medications.

  • COVID-19 vaccination status (if required by governing regulations).

  • Other health-related information necessary to safely deliver fitness and movement programs.

OTHER LINKS TO WEBSITES

The Balance by Baylee website may contain links to other websites for your convenience and interest. However, once you leave our site via these links, please be aware that we do not have control over the content, security, or privacy practices of those external websites. As such, Balance by Baylee cannot be held responsible for the protection or privacy of any personal information you provide while visiting those sites. External sites are not governed by this Privacy Policy.

YOUR RIGHTS

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal information (subject to legal and contractual obligations).

  • Opt out of marketing communications at any time.

If you wish to access, update, or delete your personal information, please contact hello@balancebybaylee.com.

CHANGES TO THE PRIVACY POLICY

Balance by Baylee reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services constitutes your acceptance of the updated policy.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact:

Baylee Saltmarsh
Email: info@balancebybaylee.com